Important Covid-19 Update

This page was last updated on 18/03/2021 at 12pm AEST

Kirrawee Family Medical Practice is changing the way we operate as a result of the Coronavirus pandemic. We are constantly reviewing our processes in line with advice from NSW Health. Please remain patient with us as we all navigate this rapidly changing environment.

Kirrawee Family Medical Practice will be a site for the national vaccination program for Covid-19 vaccinations. Please see our Covid-19 vaccination page for details.

Our main focus is to continue to provide a safe environment for our patients, doctors and staff.

This is a rapidly evolving time and under the guidelines of NSW Health we will return to operations similar to those in March/April of 2020.

We will be continuing with the below procedures to reduce the spread of the disease and to protect you, our staff and our doctors.

The new approach is covered below.


With the new cases in Sydney, we encourage the use of consultations via telehealth (phone or video).

Some of our doctors may only be offering Telehealth consultations. 

We are still offering standard consultations using Telehealth – either by phone call, or where necessary, video conferencing.  If you are having a video conference, you will be sent a link which you can activate with your phone, IPad, Tablet or computer (if it has a camera and microphone).


Referrals to specialist and clinics, medical certificates, pathology and radiology referrals and prescriptions can be done via fax or email.  In some cases, you are now able to collect these items from the practice.  If you need to pick up these items from the practice, please call from the parking lot and someone will bring the relevant item to you.


Patients are encouraged to book Telehealth appointments online via our HotDocs booking system. One of doctors will then call you back around the appointment time.  Alternatively, please phone the practice and make an appointment over the phone as usual.


We recognise that not all General Practice Services can be done via Telehealth.  Sometimes after the doctor has consulted with you by phone, you may then be asked to come in to the clinic at a later time to diagnose and manage your illness more appropriately.


We will still be offering Influenza Vaccinations, Prolia injections, childhood immunisations, antenatal care, cervical screening etc. at the practice.  Any patient who feels their condition cannot be managed effectively by telephone or video consultation should call the practice to arrange a face to face appointment.


The practice will no longer be open on Saturday mornings.


Face to face consultations

Important changes to patients attending the clinic for face to face consultations. 


All patients arriving at the clinic have been provided with chairs in the undercover car park, which are 2 metres apart.  You may also wait in your car, if you prefer. 

Once in the car park, ALL patients must call the practice on 9521 6261 and either your doctor, or the receptionist will call you in to the practice. You will not be able to walk in without being escorted by a staff member.


Once in the practice, please use the provided hand sanitiser and have your temperature checked before you are seen.


There remains no access to the practice via the wooden gate in Oak Road. Access to the practice is via the glass sliding door from the carpark.

On leaving the practice, please sanitise your hands again.


We are working hard to keep the practice virus free. We have put in place appropriate measures to ensure that it remains this way. We clean the reception area, waiting room and other high contact areas regularly with accredited cleaning agents.


Patients with cold and flu symptoms, fevers or other respiratory symptoms are asked to phone for a telehealth consultation, where you will be triaged with your doctor, and plan for your management will be determined. Patients will be required to be screened for Covid-19 in line with NSW Health guidelines.

The doctor may additionally decide that is it suitable to provide management over the phone, or ask you to attend for a face-to face, in car/carpark appointment. If you are asked to attend for a carpark assessment, please phone from your car and wait for the doctor to apply the appropriate infection control measures and attend to you in the car.


All of our staff are trained in the appropriate use of Personal Protective Equipment (masks, glasses, gloves and gowns).


Calling the practice for appointments

All patients calling the practice will be asked the following questions:

  • Have you been to any COVID hot spots recently?

  • Do you have any of the following symptoms?:

    • Fever

    • Cough

    • Sore throat

    • Shortness of breath.

  • Have you have had contact with a confirmed case of COVID-19?.


How can I help stop the spread of the disease?

Washing your hands often and properly is the best way to stop yourself from catching COVID-19. Wash your hands with soap and water for at least 20 seconds (or the time it takes to sing Happy Birthday twice). Clean your hands often, particularly before you eat and after you go to the toilet. If you don’t have access to soap and water, use an alcohol-based hand sanitiser.


You should also try not to touch your face. This can be harder than it sounds, because we naturally touch our faces often! See if you can pay attention to how often you put your hands on your face, and then gradually try to do it less.


You should try to stand 1.5 metres away from anyone, to stop any droplets getting into your system. How far is 1.5 metres? It’s about the length of a shopping trolley, a giant tortoise or the height of Kylie Minogue. Imagine keeping one of these things between you and anyone else.



Don’t leave the house unless absolutely necessary.

Work from home if possible.

Limit all social gatherings, if possible.


There is good advice on the NSW Health website:




Remember – anyone can have the disease – even those with NO symptoms.


Where else can I go for advice?

Coronavirus Hotline -  The hotline for general advice on Coronavirus is 1800 080 080.


If you would like to speak to a Registered Nurse regarding possible symptoms please call the Health direct helpline on 1800 022 222, available 24 hours a day.


For advice on any upcoming travel please check the Australian Government’s Smart Traveller website.


Getting tested for Coronavirus

NSW Health recommends that anyone with respiratory symptoms or unexplained fever should be tested for COVID-19.


This is especially important for:


  • anyone who lives or works in a high risk setting, including healthcare facilities, aged care and other residential facilities, schools, prisons, and other closed   settings

  • Aboriginal and Torres Strait Islander people

  • people who are close contacts of a confirmed case or who have returned from overseas in the last 14 days

  • anyone admitted to hospital

  • people who reside in areas for increased testing and surveillance (Note: these areas are updated weekly).


Please make sure any health care or aged care workers or residents are noted on the laboratory request form so their test can be prioritised.


Asymptomatic people do not require testing, except in special circumstances such as recovered cases wishing to return to work in a health care facility, aged care facility or other high-risk clinical setting, or the person is part of a public health unit outbreak investigation.


People without symptoms should not be tested.


In order to stay within these guidelines, we are unable to provide referrals for COVID-19 tests unless you fit these criteria. This ensures that the currently inundated pathology and screening centres will be able to keep up with demands for testing. We will update this information as the criteria change.


For more information on COVID-19


NSW Health





Department of Health



Closest Emergency Departments

Closest Emergency Departments


The Sutherland Hospital

Kingsway & Kareena Rd, Caringbah NSW 2229

(02) 9540 7111


St George Hospital

28a Gray St, Kogarah NSW 2217

(02) 9113 1111